退款政策

Refund & Return Policy

Last updated: September 22, 2026

We want you to be happy with every purchase. If something isn't right, we're here to help with a straightforward return and refund process.

Return Window

You may request a return or exchange within 7 days of the delivery date. After 7 days we are unfortunately unable to offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

Unused, unworn, and in the same condition you received it
In its original packaging, with all tags, accessories, and proof of purchase

Non-Returnable Items

For hygiene, safety, and customization reasons, the following cannot be returned:

Personalized, custom-made, or engraved products
Intimate, sanitary, or perishable goods
Digital downloads and gift cards
Items marked Final Sale

How to Initiate a Return

Email support@anyu-jiuzhou.com with your order number and the reason for return. We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return instructions. Items sent back without an RMA may not be accepted.

Inspection & Condition

Once received, items are inspected. If an item is not in its original condition, damaged, or missing parts not due to our error, the refund may be partial or declined.

Refunds

After we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-7 business days. Your bank or card issuer may need additional time to post the refund.

Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted unless the return is due to our error or a defective product. We recommend a trackable shipping service for returns.

Exchanges

For a different size, color, or item, the fastest route is to return the original for a refund and place a new order. Contact us and we will help arrange an exchange where possible.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you, including return shipping.

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer. If it still hasn't arrived, contact us at support@anyu-jiuzhou.com and we will investigate.

International Returns

For orders shipped outside the origin country, customers are responsible for return shipping and any customs duties. Mark the parcel as Returned Goods on the customs declaration to avoid extra charges.